Copyright © 2024 | Veterans Nexus | All rights reserved.
Privacy Policy
Updated: July 24, 2024
This Privacy Policy describes the personal data handling policies of Veterans Nexus Medical Consulting (the “Company” or “we” or “us”), including the following:
We collect information that you provide to us voluntarily, such as when you contact us (including by our web form and email) or engage us for services.
Identifying Information: We collect information that could identify you including, but not limited to, your name, mailing address, telephone number, mobile number, email address, driver’s license number, and social security number. It is also necessary for establishing a user account or profile. On occasion, similar information may be collected regarding other individuals at your direction.
Medical Information: As part of our services, we collect medical information which can include medical history, current health status, and present medical conditions.
Payment Information. We collect payment card information in connection with the provision of our Services to you.
Our website does not at this time utilize any background persistent cookies.
We do not knowingly collect information from users of our website under the age of 18 and/or their internet usage, and such persons are not authorized to use the Services. If we obtain actual knowledge that a user is under 18, we will take steps to remove that user’s personal information from our databases. By using the Services, you represent that you are at least 18 years old. You also represent, by accessing or using the Services, that you are of legal age to enter into legal agreements.
In using certain components of the Services, you may also provide certain health or medical information that may be protected under applicable laws. The Company is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, “HIPAA”). It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA does not apply to your transactions or communications with the Company. Any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, “Personal Health Information” or “PHI”), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute PHI under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy.
Personal information, including PHI, does not include information that has been de-identified or anonymized in accordance with applicable laws.
By accessing or using any part of the Services, you are agreeing that HIPAA does not apply to the Company, and that any information that you submit to the Company will only be subject to our Privacy Policy and any applicable state laws that govern the privacy and security of such information.
We use the personal data we collect to respond to your inquiries, complete transactions you initiate, provide the services you request, fulfill orders, perform our contractual obligations, provide updates and other important information related to your activity on and with the Services, inform you of new services or changes in Services, inform you of products and services that may interest you, administer the website, and for other legitimate business purposes. You will have the opportunity to opt out of any electronic marketing communications you may receive from us.
We use the health-related information that you provide to review and prepare medical opinion letters for veterans to use in filing for Veterans Affairs disability and compensation.
The Company may now or in the future offer mobile messaging, where, if you opt-in, you agree to this Privacy Policy and to receive text messages from us. Participation in mobile messaging is optional and not a condition of purchase. The messages we send to you may include marketing messages and service-related communications, just as confirmations and reminders of appointments. Messaging frequency may vary. You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
Regardless of the opt-in method you utilized to participate in mobile messaging, you agree that these Terms apply to your participation in mobile messaging. By participating in mobile messaging, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving mobile messages. Under no circumstances will we be responsible for any messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number.
SMS/MMS MOBILE MESSAGING OPT-OUT: If you do not wish to continue to receive mobile messages, please reply STOP to any mobile message from us in order to opt out. You may receive an additional mobile message confirming your decision to opt out.
We may share your personal data to third parties who perform services on our behalf, including without limitation our web hosts or designers, logistics providers, credit or other payment card processors, collection companies, and professional advisors. In addition, we may share your health information with licensed independent contractor physicians, physician assistants, psychologists, or other healthcare providers and professionals who may review medical records to assist the Company in preparing expert opinions, as necessary, for use in the preparation of Veterans Affairs benefits claims.
We may disclose information if we have a good faith belief that disclosure is necessary by law or the legal process, to protect and defend our or others’ interests or property, or to enforce agreements you enter into with us.
We may share your data with a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock with such third party.
We may share aggregated and de-identified information with third parties for any legitimate business purposes, including analytical, monetization, research and development, and scholarship.
If you opt-in to mobile messaging, we will use information you provide to transmit your mobile messages and respond to you, if necessary. This includes sharing information with platform providers, phone companies, and other third-party service providers who assist us in the delivery of mobile messages. As with all information collected by the Company, we reserve the right at all times, to the extent permitted by law, to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.
The Company may obtain your written consent from time to time in electronic form by using online agreements or other acknowledgements on the Services, including for any other contemplated uses of your personal data not addressed in this Privacy Policy. Please read all online agreements carefully before accepting them.
We rely on the following legal grounds to process your personal information:
Consent. Some uses of your personal data as described in this Privacy Policy are subject to your consent, such as marketing email communications. To withdraw your consent, please contact us at service@veteransnexus.com.
Performance of a contract. We may need to collect and use your personal information to enter into a contract with you and to perform Services that you request.
Legitimate Interests. We may use your personal information for our legitimate interests to provide our Services and to improve our Services and the content contained thereon. We may use technical information as described in this Privacy Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.
Compliance with Legal Obligations. We may use your personal information as necessary to comply with our legal obligations.
We retain the personal data we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected and to perform our contractual and legal obligations. We will retain personal data required to comply with privacy requests, as required by law, in order to resolve disputes, or to enforce our agreements. We will retain the personal data we process on behalf of our users as directed by them. We may also retain copies of your personal data for disaster recovery purposes, to prevent fraud or future abuse, or for our legitimate business purposes. Notwithstanding the generality of the foregoing, we store email addresses and phone numbers until the user requests to be unsubscribed or removes themselves through any self-service tools offered to the user.
We do not store payment card information; rather we utilize payment processors and store only an electronic receipt that sets forth confirming payment details, such as purchase date, the expiration date of the payment card and the payment ID, but not complete payment card information.
We take reasonable administrative, physical and technical precautions to protect your personal data and communications between us. This includes, when required or as we deem appropriate and feasible under the circumstances, encryption and written commitments from third parties that may have access to your data that they will protect the data with safeguards that are substantially equivalent to those used by us.
No Internet or e-mail transmission is ever fully secure or error free, however. We therefore cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please be careful in deciding what information you send to us via email or over the Internet.
You may opt out of receiving electronic marketing communications from us by clicking on the “unsubscribe” link on the communication or contacting us at service@veteransnexus.com. Some non-marketing communications may not be subject to a general opt-out, such as communications about transactions, disclosures to comply with legal requirements, software updates and other support-related information.
Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.
(b) Your European Privacy Rights and Choices. While we do not specifically market the Services outside the United States, we will provide accommodations for the exercise of the rights of individuals located in the European Union, the United Kingdom or another jurisdiction that has adopted laws substantially similar to the General Data Protection Regulation (GDPR), which provides for the following privacy rights:
California “Shine the Light” Information-Sharing Disclosure: California residents may request a list of all third parties with respect to which we have disclosed any information about you for direct marketing purposes and the categories of information disclosed. If you are a California resident and want such a list, please send us a written request by email to service@veteransnexus.com with “California Shine The Light Rights” in the subject line.
California Do Not Track Disclosure: We do not respond to Do Not Track browser settings at this time.
California Consumer Privacy Act. The Company is not a “business” subject to the California Consumer Privacy Act.
The Services are controlled and operated from the United States. If you are an individual from the European Union, United Kingdom, Canada, a country that has adopted laws substantially similar to GDPR, or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that we may store and process the information we collect in the United States. By visiting or using our Services, you are consenting to the transfer of your information from your jurisdiction to the United States.
Our Services may contain links to other websites for your convenience or information. These websites may be operated by companies unaffiliated with the Company, and we are not responsible for the content or privacy practices of those websites. Linked websites may have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit the websites.
We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our information practices, and any such amendments shall apply to information already collected and to be collected. Your continued use of the Services after any changes to our Privacy Policy indicates your agreement with the terms of the revised Privacy Policy. Please review this Privacy Policy periodically and especially before you provide personal data to us. If we make material changes to this Privacy Policy, we will notify you here, by email or by means of a notice on our home page. The date of the last update of the Privacy Policy is indicated at the top of this Privacy Policy.
Please contact us if you have any questions about our Privacy Policy by emailing us at service@veteransnexus.com.
Copyright © 2024 | Veterans Nexus | All rights reserved.